Altalen.com (referred to as “Altalen,” “we,” “us,” or “our”) is committed to protecting the privacy of our students and users. This Privacy Policy describes how we collect, use, and protect your Personal Data when you use our website, https://altalen.com/, and our online learning services (collectively, the “Services”).


 

1. Information We Collect

 

We collect information that identifies or is reasonably capable of being associated with you (“Personal Data”).

 

1.1 Information You Provide Directly

 

We collect this data when you register, enroll in a course, or interact with our platform:

  • Account Registration: Your name, email address, password (encrypted), and country of residence.
  • Payment Information: If you purchase a course, we collect billing details such as your name, address, and transaction history. Note: Full credit card details are processed and secured directly by our third-party payment processor, [Insert Payment Processor Name, e.g., Stripe/PayPal]. We do not store full payment card numbers.
  • Profile Information: Any optional data you add to your profile, such as a biography, profile picture, or social media links.
  • Communications: Information you provide when contacting customer support or participating in course forums and discussion boards.

 

1.2 Learning Activity Data (Progress and Performance)

 

Because Altalen is a learning platform, we automatically collect data related to your education progress:

  • Course Progress: Which courses you enroll in, completion status, and time spent on modules.
  • Assessment Data: Quiz and test scores, assignment submissions, and instructor feedback.
  • Interaction Data: Messages sent to instructors, posts in forums, and collaborative project contributions.

 

1.3 Information Collected Automatically (Usage Data)

 

When you use our Services, we automatically collect data using cookies and analytics tools:

  • Technical Data: Your Internet Protocol (IP) address, browser type, operating system, and device type.
  • Usage Data: Pages viewed, features used, links clicked, and the frequency of your visits.
  • Geolocation Data: General location derived from your IP address (e.g., city/country).

 

2. How We Use Your Personal Data

 

We use your Personal Data to operate, maintain, and improve our learning Services:

  • Service Delivery: To create and manage your account, enroll you in courses, and track and display your learning progress and certification status.
  • Personalization & Analytics: To analyze your learning patterns (Learning Analytics) to provide personalized content recommendations, optimize course materials, and improve the overall effectiveness of our platform.
  • Communication: To send you essential Service-related notifications (e.g., password resets, billing alerts), course updates, and marketing communications (from which you can unsubscribe).
  • Payments: To process your transactions and manage your subscription or enrollment.
  • Security & Compliance: To monitor the platform for unauthorized use, prevent fraud, and comply with all legal obligations.

 

3. Sharing and Disclosure of Personal Data

 

We only share your Personal Data in the following limited circumstances:

  • Instructors and Course Staff: Your learning activity data (progress, scores, assignments, forum posts, etc.) is shared with the instructors and staff of the courses you enroll in to enable them to teach, grade, and provide support.
  • Payment Processors: Your payment information is shared with [Insert Payment Processor Name] to securely process transactions.
  • Service Providers: We use third-party tools for hosting, analytics (e.g., Google Analytics), email delivery, and customer support. These vendors are only provided the data necessary to perform their services and are contractually obligated to keep it confidential.
  • Public Forums: Any Personal Data you voluntarily post in a public forum, course discussion board, or testimonial will be publicly visible.
  • Legal Obligation: If we are legally required to do so by a subpoena, court order, or governmental request.

 

4. Cookies and Tracking Technologies

 

We use cookies (small text files stored on your device) to:

  • Authenticate you and remember your logged-in state.
  • Track your progress through the curriculum.
  • Analyze site traffic and performance.

We also use third-party tracking for advertising and retargeting. You can control your cookie preferences through your browser settings or via the cookie banner displayed on our Site.


 

5. Children’s Privacy

 

Protecting the privacy of young learners is particularly important to us.

  • Age Restriction: Our Services are not generally directed to children under the age of 16 unless their account is managed by a parent, guardian, or an authorized educational institution.
  • Parental Consent: If we learn that we have collected Personal Data from a child under 16 without appropriate parental or guardian consent, we will take steps to delete that information immediately.

If you believe your child has provided Personal Data to us without your consent, please contact us immediately at the email address provided below.


 

6. Your Choices and Rights

 

You have control over your data. Depending on your location (e.g., EU, UK, California), you may have the right to:

  • Access/View: Request a copy of the Personal Data we hold about you.
  • Correct/Update: Request that we rectify any inaccurate or incomplete Personal Data.
  • Delete/Erase: Request that we delete your account and all associated Personal Data.
  • Opt-Out of Marketing: Stop receiving marketing emails from us by clicking the “unsubscribe” link in any marketing email.

To exercise any of these rights, please submit a request to our Contact Information in Section 7.


 

7. Contact Us

 

If you have any questions or concerns about this Privacy Policy or your data, please contact our Data Protection Team:

Altalen Team Email: admin@altalen.com


 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the 06/10/2025 at the top. We encourage you to review this policy periodically.